Refund Policy

Digital products

Digital products sold on VilliageShare are not eligible for automatic refunds. If something is wrong — the file is broken, the description was misleading, or the seller agrees to refund — we handle disputes case by case. Email us with your order details and a short description of the issue and we'll work with you and the seller.

Memberships

You can cancel your membership at any time from your account. Cancellation takes effect at the end of your current billing month. We do not issue partial month refunds, but you keep access for the rest of the month you've paid for.

Physical goods, services, and barter

Physical and service listings are handled directly between buyer and seller. If a dispute can't be resolved between you, email us and we'll help mediate.

How to start a dispute

Email hello@villiage.social with your order id and what went wrong. We'll respond within a few business days.

See also our Terms of Service.